Frequently Asked Questions
Find answers to common questions about ordering, delivery, and our products.
Where do you deliver?
Same-day pickup and dock-side delivery to Port Louis Marina slips. Wider delivery zones are rolling out soon. We're currently focused on serving the marina community with the best possible service.
What are your cut-off times?
Orders before 2pm are usually same-day. You'll receive pickup/arrival instructions by email/SMS. We prioritize getting your order ready quickly while maintaining our quality standards.
Are items local?
We combine curated imports (for variety/quality) with local Grenadian teas, spices, cocoa and more. Look for the 'Local Grenada' badge on products that are made right here on the island.
Allergens / dietary needs?
Check product pages for detailed notes. Many condiments are gluten-free/vegan; local items vary. We clearly mark all major allergens and dietary information on each product page.
How does dock-side delivery work?
We deliver directly to your slip at Port Louis Marina. During checkout, provide your slip number in the delivery notes. A small delivery fee applies, and we'll coordinate timing via SMS/email.
Can I modify my order after placing it?
If your order hasn't been prepared yet, we can usually accommodate changes. Contact us immediately after placing your order for the best chance of modifications.
What if an item is out of stock?
We'll suggest an equal or greater-value substitute or provide a prompt refund. We always contact you before making substitutions to ensure you're happy with the replacement.
Do you offer gift wrapping?
Our bundles come in beautiful, marina-friendly packaging perfect for gifting. For special occasions, we can add a personalized note—just mention it in your order notes.
How do I store my products?
Most of our condiments and jams are shelf-stable until opened. Check individual product pages for specific storage instructions. Island climate considerations are included where relevant.
What payment methods do you accept?
We use WiPay for secure payment processing, which accepts major credit cards and local payment methods. All transactions are encrypted and secure.
Can I return opened food items?
For food safety reasons, opened items are final sale unless defective. Non-perishables can be returned within 7 days if unopened and unused with receipt.
Do you offer bulk or wholesale pricing?
BayConnect members enjoy special pricing on bundles and bulk orders. For larger wholesale inquiries, please contact us directly to discuss custom arrangements.
Still have questions?
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